bp is seeking a proactive and detail-oriented Site Operations Analyst to join their EV Asset Management team. This role is critical in driving operational excellence through digital tools and supporting the reliability and performance of EV charging infrastructure. Responsibilities include monitoring performance issues, conducting root cause analysis, and collaborating with technical teams to resolve faults.
Monitor real-time data from EV charging assets to identify performance issues, faults, and anomalies
Conduct root cause analysis and implement remote fixes or escalations as required
Collaborate with technical, OEM and field teams to resolve persistent or complex faults
Support the execution of the digital strategy by integrating monitoring platforms, diagnostic tools, and alerting systems
Manage and maintain dashboards and monitoring tools to ensure accurate and timely insights
Ensure digital tools are optimally configured for fault detection and operational reporting
Track charger uptime, usage, and performance trends, providing insights and recommendations to improve network reliability
Maintain logs of detected anomalies, fixes applied, and outcomes to feed into continuous improvement
Work cross-functionally with Product, Engineering, and Customer Service teams to enhance the fault management lifecycle
Propose improvements to digital workflows and automation opportunities for remote troubleshooting
Contribute to knowledge bases and SOPs for diagnostics and remote interventions
Qualification
Required
Bachelor's degree in Business, Data Analytics, Engineering or related field
Strong analytical skills with experience interpreting performance data and logs
Familiarity with anomaly detection techniques and digital diagnostics tools
Technical understanding of EV charging systems and network communication protocols is a plus
Ability to work methodically under pressure and solve problems in a structured, timely manner
Excellent communication skills to interface with both technical and non-technical stakeholders
Preferred
Interest in energy, mobility, convenience, fuels, or related sectors
Benefits
Flexible working options
A generous paid parental leave policy
Excellent retirement benefits
bp is an energy company providing oil, gas, and renewable energy solutions, alongside refining, trading, and shipping services worldwide. It is a sub-organization of Arcius Energy.
