Software Support Specialist - Property & Recording
Dayton, OH
Full-time
Onsite
Entry Level
Tyler Technologies is a leading provider of software solutions and services for local governments, and they are seeking a Software Support Specialist on their Enterprise Assessment & Tax team. This role involves providing software support, resolving client inquiries, and assisting with data analysis and software functionality troubleshooting.
Provides inbound phone, web or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently.
Analyzes data reports, forms, and web technologies.
Uses and programs SQL to resolve basic to moderate issues.
Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
May submit client issues to development team for resolution as needed.
Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.
May provide training to client end-users, on-site or remote.
Creates or enhances documentation throughout the support process.
Contributes to company knowledge library and/or Tyler Community.
May participate in User Group meetings and activities.
Commits to expanding technological skills and knowledge of the Tyler products.
Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
Performs other duties as assigned
Qualification
Required
Bachelor's degree in a related field or equivalent experience.
A minimum of 12 months of previous experience is required in an Associate Software Support Specialist position, or in a position that demonstrates systems knowledge and experience.
Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc.
Knowledgeable with Microsoft Office.
Excellent interpersonal skills.
Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.
Strong organizational skills.
Effective analytical ability, particularly in a technical environment.
Excellent written and verbal communication skills.
Ability to travel
Preferred
Experience working with relational databases or SQL preferred.
Experience working with HTML, XSL, XML, and related technologies preferred.
Knowledge and understanding of software development tools a plus.
Benefits
Tyler Technologies is a software company providing integrated software and technology services to the public sector.
