Yamaha Motor Corporation, USA is seeking a Technical Analyst II to provide front-line support for their financial technology platforms and internal business operations. The role involves diagnosing and resolving technical issues, maintaining system configurations, and collaborating with various teams to ensure platform reliability and seamless client experiences.
Serve as the first point of contact for technical issues raised by clients and internal users
Monitor, triage, and resolve incidents related to FinTech platforms, APIs, and integrations.
Collaborate with tech/business teams to escalate issues and verify fixes.
Document troubleshooting steps, root cause analysis, and resolution details in ticketing systems (e.g., Jira, Zendesk, ServiceNow).
Maintain and update system configuration, knowledge bases, and operational runbooks.
Support UAT, release rollouts, and post-deployment verification activities. Assist in monitoring system performance and automating routine checks where possible. Provide periodic reports on support metrics, incident trends, and client satisfaction.
Stay up to date with the latest trends and technologies in data analytics, database management, and cloud platforms.
Document data infrastructure and processes for maintainability and knowledge sharing.
Qualification
Required
Bachelor’s degree in computer science, Information Systems, or a related field.
2-4 years of experience in a technical support, application support, or production support role.
Proficiency in programming languages like JavaScript, Python, Java, C#.
Excellent communication and customer service skills, with ability to explain technical issues clearly.
Microsoft Excel skills are required.
Capable of working independently with minimal supervision.
Excellent analytical, problem solving and conceptual skills with high attention to detail.
Ability to learn quickly and manage multiple priorities in a rapidly changing environment.
Strong verbal and written communications skills with the ability to interact with users at all levels throughout the organization.
Preferred
Experience with fintech /loan applications type environment is a plus.
Knowledge of ITIL practices or ticketing tools (Jira, ServiceNow, Zendesk) is desirable.
Experience with cloud platforms like AWS (S3, EC2, RDS, Lambda).
Ability to lead and take initiative for improving the existing processes.
Benefits
401(k) and Profit Sharing
Fertility Benefits
37.5 hour work-week
Medical, Dental, Vision
Life and AD&D Insurance
Wellness Program
Short-Term Disability Coverage (for hourly roles)
Long-Term Disability
Student Debt Repayment Benefits
Ability to borrow Yamaha product
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