PNC is a company that values its employees as its greatest differentiator and competitive advantage. As a Technology Specialist within PNC's Technology Group, you will provide technical operational support, assist in incident resolution, and help maintain service procedures while fostering a customer-focused environment.
Administers, executes processes/procedures and addresses issues for products and services supported in Technology Infrastructure. May support analysis and report generation, exception processing and service management. Implements new products, services, and operational solutions as well as augments existing capabilities.
Follows a predetermined plan/process and performs simple and routine administration requiring basic knowledge of specified operational products/services.
Provides technical operational, analytical and research support to technical teams through both written and verbal communications.
Supports incident resolution and root cause analysis of production problems.
Assists in the development and maintenance of technical, operational and service procedures, as well as process workflows for operational/applications teams.
Experience in Project Management Methodologies, Agile
Leadership
Internal TIS projects
Good Collaboration or Negotiating Skills
Good Customer service & Relationship Management with application teams
Administers, executes processes/procedures and addresses issues for products and services supported in Technology Infrastructure
May support analysis and report generation, exception processing and service management
Implements new products, services, and operational solutions as well as augments existing capabilities
Follows a predetermined plan/process and performs simple and routine administration requiring basic knowledge of specified operational products/services
Provides technical operational, analytical and research support to technical teams through both written and verbal communications
Supports incident resolution and root cause analysis of production problems
Assists in the development and maintenance of technical, operational and service procedures, as well as process workflows for operational/applications teams
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework
Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Bachelors
Preferred
An understanding application system designs
Familiarity with DevOps Tools - which for PNC is a set of practices that automates the processes between software development and Infrastructure teams, in order that they can build, test, and release software faster
Knowledge with JIRA, Confluence, Cruise, Service Now, etc). Not required but a plus
Analytical Thinking
Computer Literacy
Computer Systems
Customer Solutions
Data Analytics
Disaster Recovery (DR)
Machine Learning
Technology Infrastructure Management
Hardware Infrastructure
IT Standards, Procedures & Policies
Problem Solving
Process Management
Server Software
System and Technology Integration
Systems Software Infrastructure
System Testing
System Testing Tools
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
8 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
PNC is a financial service company providing bank deposits products and services to its community.
