Morguard is one of Canada’s leading real estate companies, with properties across North America. The Analyst, Analytics and Workflow Automation will collect and analyze performance data to evaluate service delivery, design dashboards, and support project work to optimize processes using analytics and automation tools.
Reporting to the Team Lead Data Analytics, the Analyst, Analytics and Workflow Automation is responsible for the collecting and collating performance data from internal sources and vendor partners (third parties) and measuring metrics to help evaluate if the group’s services are delivered in accordance with contract and agreed SLAs and OLAs
They support the group with analytics that help conduct trend analysis and the production of recommendations that improve the performance and quality of the group’s service delivery
They analyze processes and come up with solutions that optimize it, using workflows, custom apps machine learning and artificial intelligence
They support the management of multiple suppliers of services to provide a single business-facing organization
The Analyst, Analytics and Workflow Automation will design and develop dashboards and scorecards to report on service delivery metrics
They will also design and prepare periodic management reports, in support of the above
The incumbent will collaborate with internal staff and service providers and participate in assigned project work providing their technical skills and subject matter expertise as required by the project team
Maintain a deep and current understanding of end user facing cloud technologies and collaboration tools including M365, Fabric, Power BI, Dataverse and others
Maintain up to date documentation, both user facing and internal that support the solutions and enhancements delivered
Troubleshoot and resolve issues reported on the solutions in scope
Responsible for developing and delivering reports, including daily, weekly, monthly, quarterly reports against a pre-agreed template and deadlines and ensures optimum use of data/reports to drive performance improvement
Development and maintenance and ongoing improvement of dashboards and applications, and an understanding of key stakeholders’ requirements and ensuring these are met
Deliver recommendations on how quality and performance enhancements can be achieved including the tracking of enhancements over time
Collect and collate data from internal and external sources (e.g., vendor partners)
Support the measurement of key delivery metrics across the group to demonstrate performance across the various functional areas within and elements of the delivery lifecycle including vendor (third party) SLA and internal OLA measures
Maintaining and updating the Service Catalog and specific operational procedures and policies under supervision of the Manager, Service Management
Reviews group oriented procedural and instructional documentation and collaborates to ensure implementation and adherence
Provision of ad-hoc analysis under guidance of the Manager, Service Management
Other tasks and projects as assigned
Any other job-related duties and/or projects that may be assigned
Qualification
Required
Bachelor's degree or higher required from an accredited institution, Computer Science, Management Information Systems (preferred), Business, or Engineering
1-2 years of experience in a data analytics and automation role preferred
Demonstrated ability to analyze and interpret data, and experience with data analysis and reporting from systems such as ServiceNow and other monitoring tools
Demonstrated advanced proficiency in M365, Fabric, Power BI, Dataverse and others
Listens to and accurately captures others' expectations, ideas and concerns
Maintains a high level of client/customer focus and an ability to analyze customer needs through soliciting, evaluating and acting upon customer feedback
Ability to coordinate with other internal units to deliver seamless service to customers
Ability to manage competing priorities, work simultaneously on multiple initiatives, and meet deadlines
Adopts methods and tools or reuses proven work to improve productivity and quality
Excellent written and verbal communication skills
High comfort level with performing quantitative analysis with accuracy and attention to detail
Critical thinking and problem-solving skills
Excellent organizational skills, adaptability to change, and deadline driven orientation
Ability to work independently, as well as part of a team
Previous experience working in a real estate, property management/development or asset management environment an asset
Preferred
Prior experience with the real estate industry is an advantage
Benefit
Access to experienced subject matter experts who provide mentorship and hands‑on learning.
A wide range of career opportunities across the organization.
A comprehensive, competitive benefits program that promotes health and wellness.
A collaborative, inclusive workplace culture that prioritizes employee wellbeing and safety.
Meaningful opportunities for professional growth and development.
Exposure to a diverse portfolio of real estate assets across North America.
A competitive compensation and benefits package designed to support you and your family.
Support for work–life balance, along with accessible employment practices that meet AODA requirements.
Morguard is a real estate company that owns, manage and invest in assets.
