Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. The Analyst Associate position is responsible for supporting daily operations related to customer account maintenance and addressing concerns, while also participating in process improvement initiatives.
Able to independently conduct research on assigned task (customer accounts, meter data), document sources and works with relevant external / internal stakeholders and customers to ensure tasks are completed accurate and timely
Maintain processes and performs quality control analysis to resolve concerns and ensure consistency, report issues to appropriate parties when there is data inconsistencies and irregularities
Track, measure and report out on daily operations and controls for regular reporting purposes
Participate in special projects as defined by management to support business processes
Documents processes using a consistent methodology throughout the organization
Update and revise training modules as necessary, facilitates training for new hires, and participate in cross-functional training when process issues are identified
Provide daily guidance, account analysis and assistance on resolving technical or difficult issues
Perform quarterly SOX testing based on defined protocols and oversee departmental records retention for data quality assurance and controls/compliancy
Participate in defining requirements and testing functionality for new automations and programs and make recommendations on procedures and courses of action related to the department's performance and operations for efficiency
Provide technical and process training, distribute, and monitor workload of clerical staff daily to ensure completion of work
Qualification
Required
Associate's Degree in a technical or business-related field and 0-2 years of work experience (such as: customer services, data entry, account management, etc.); OR in lieu of degree, minimum 2+ years of working experience
Associate's Degree in a technical or business-related field and 2+ years of work experience (such as: customer services, data entry, account management, etc.); OR in lieu of degree, minimum 4+ years of working experience
Bachelor's Degree in a technical or business related field required or equivalent work experience
2-4 years professional experience
Proficiency of Microsoft Office: Word, Excel, and PowerPoint
Advanced analytical skills and experience working on multiple assignments
Understands key business drivers; uses this understanding to accomplish own work
No supervisory responsibilities but has the ability to provide informal guidance to new team members and explain complex information to others in a straightforward situations
Strong verbal and written communication skills (able to clearly communicate with supervisor/manager and others within the organization)
Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
Impacts quality of own work and the work of others on the team; works within guidelines and policies
