Analyst, Customer Analytics

Boston, MA

Full-time

Hybrid

Entry Level

AAA Life Insurance Company is focused on revolutionizing customer engagement through technology. The Analyst, Customer Analytics will harness data to create insightful reports and analyses, optimize performance, and drive strategic decision-making to improve customer experience and boost sales.

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Responsibilities

Access and leverage data from across various areas of the organization to develop automated, easy to understand reports and ad hoc analyses that effectively answer questions, identify patterns and highlight operational metrics across the organization.
Assist with analyzing data to evaluate process effectiveness and performance across multiple dimensions.
Help to develop and implement processes that maximize statistical methods, scenario planning, and model development to optimize business outcomes.
Proactively seek out new opportunities to increase sales, improve retention and improve the customer experience. Work with cross-functional team members to analyze potential financial and business impact.
Build presentations for leadership and board level meetings.
Actively participate in data transformation projects. Development of critical data flows from various sources to reports with a focus on automation and standardization.
Support the development, implementation, testing, documentation, and ongoing validation of reporting and data processes in support of organizational KPI’s/metrics/etc.

Qualification

Required

Bachelor’s or equivalent experience in Business Statistics, Applied Mathematics, or related technical field.
Previous experience working in a customer analytics role.
Intermediate experience in Excel. Formulas, VLOOKUP, and formatting is preferred.
Previous experience using SQL, Python, or a similar tool to query, analyze data and present results.
Previous experience using Power BI or Tableau for data visualization or dashboarding.
Diverse analytical experience that can be applied across multiple lines of business or departments.

Preferred

Previous experience in insurance or financial services preferred.

Benefit

Comprehensive medical, dental, and vision coverage starting from your first day.
Employer 401k match and employer contribution to a pension plan.
Generous PTO and paid parental leave to support your family needs.
Opportunities for associate engagement in various social programs and community involvement initiatives backed by the company.

AAA Life Insurance Company is fueled by our mission of providing financial security and peace of mind to AAA members through our life insurance products, delivering on the outstanding customer service that members have come to expect from the AAA brand.

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