NielsenIQ is the world’s leading consumer intelligence company, delivering comprehensive insights into consumer buying behavior. The Analyst, Customer Insights will be responsible for conducting research and analysis to identify trends, creating deliverables, and working collaboratively with clients to address their business challenges.
Conduct required research and analysis to identify trends and patterns in data to glean insights aligned to client business issues and formulate findings into a story
Thoroughly perform quality assessments on large datasets, quickly assessing potential errors and developing solutions to address them
Create Excel and PowerPoint deliverables in addition to deliverables in NielsenIQ proprietary software solutions
Provide error free, on-time results
Work consultatively and creatively with clients and NielsenIQ teams
Create and execute tasks detailed on a project plan including collecting, organizing, and tracking data inputs as well as leading internal meetings
Develop mastery of propriety NielsenIQ tools and metrics, which you will use to help solve your clients most pressing business questions
Seek out learning and development opportunities such as advancing technical skills, depending retail expertise, or expanding solution knowledge
Train and mentor new associates as they join the team
Contribute to the creation of an environment team members are proud to be a part of and others want to join
Escalate concerns/issues to Delivery Consultants and/or Principal in a timely and productive manner when needed
Ensures quality and timeliness of delivery (i.e. no re-work, on-time, etc)
Delivers work efficiently and seeks opportunities to increase efficiency
Executes work assigned independently and manage workload effectively
Collaborative team member receiving positive feedback from consultants and client
Proactively identifies client issues and identifies solutions
Pushes the envelope sharing new ideas & creative solutions
Learns about retail clients and our analytic solutions to solve their business issues
Analytical mindset; inquisitive; problem solver; self-starter
Storyteller; strong written and verbal communication; collaborative
Qualification
Required
WILLING TO WORK ONSITE 4 DAYS A WEEK
College/University Undergraduate Degree
Customer Service Experience Required
Experience in a professional services organization and applied analytics to resolve business issues
Strong logic, deductive reasoning, problem-solving, and critical thinking skills
Strong written and verbal communication skills
Proactive; need to look ahead and anticipate what's coming rather than sit back and wait to be told to do something
Enthusiasm for learning the practical application of statistical analysis to address business issues
Must be able to effectively manage time and a variety of responsibilities
Detail-oriented with excellent analytical and problem-solving skills
Preferred
1-2 years of retail or CPG experience highly preferred
Proficiency in the Office suite preferred (excel, PowerPoint, PowerBI)
Benefit
Flexible working environment
Comprehensive health insurance
Industry-leading parental leave
Life insurance
Education support
Comprehensive healthcare plan (medical, Rx, dental, and vision).
Flexible spending accounts and a Health Savings Account (including company contributions).
Life and AD&D insurance.
401(k) retirement plan including company matching contributions.
Disability insurance.
Tuition Reimbursement.
Discretionary paid time off program and 11 paid holidays.
Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)
NielsenIQ is a consumer intelligence company that offers retailers and consumer goods manufactures.
