Motorola Solutions is a global community focused on enhancing public safety through critical communications and technology. They are seeking a Data Scientist to utilize artificial intelligence and machine learning techniques to improve customer experience by analyzing customer sentiment and interactions, and developing interactive dashboards and portals for insights.
Complete projects using artificial intelligence / machine learning techniques for improved customer experience, including analyzing customer sentiment, customer interactions, and customer portals.
Visualize trends using interactive dashboards.
Structure data received from customer interactions with company agents and merge this data across various communication streams to get a holistic view of customer sentiment during their interactions and provide the Total Customer Experience.
Develop and manage an interactive portal to depict the various trends and statistics of Customer Satisfaction and Agent Performance, giving the company valuable insights to improve the overall Customer Experience.
Serve as the Subject Matter Expert for all Customer Experience matters to migrate the internal Customer Experience program into a third party solution.
Qualification
Required
Masters Degree or
Bachelors Degree + 2 years experience.
Preferred
Benefit
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
