Data Scientist, Product Infrastructure (Customer Service) - TikTok
San Jose, CA
Full-time
Hybrid
$144K/yr - $329K/yr
Entry, Mid Level
TikTok is a leading destination for short-form mobile video, and they are seeking a Data Scientist for their Product Infrastructure team. The role focuses on conducting deep analysis into user behavior and product features to generate actionable business insights, collaborating with cross-functional teams to enhance user experience and support business growth.
Work with large and complex data to solve technical and statistical challenges, and drive business impact.
Gain an in-depth understanding of the business logic and user demand scenarios in the customer service domain, assess the rationality and accuracy of the metric system based on business goals, and efficiently monitor and provide early warnings on business performance.
Collaborate with recommendation algorithms, product, and operations teams, analyze data to clarify current business issues based on project objectives, identify potential optimization directions for user experience, and provide effective data insights and momentum for overall business development.
Review and analyze the current issues in the customer service data pipeline, collaborate with business teams to push forward improvement plans, correct and optimize problems, and provide accurate data-driven decision support for business iteration.
Explore and summarize analytical methodologies, study analysis theories, and drive the iterative optimization of data products to improve analytical efficiency.
Qualification
Required
Bachelor's degree or higher, preferably in Statistics, Data Science, Computer Science, Economics, or related major.
2+ years of relevant data analysis experience, proficient in SQL, Python, or R for data processing, familiar with basic statistical knowledge, and some experience in data-driven business.
Excellent logical thinking skills, capable of identifying, analyzing, and solving problems.
Strong cross-department communication and collaboration abilities, and passionate about challenges.
Strong learning ability and curiosity, with a positive and proactive attitude.
Approaches problems with rigor, capable of independently exploring and collaborating to solve issues, and possesses resilience.
Preferred
Familiarity with customer service business logic is a plus.
Strong communication and teamwork skills.
Passion about social products and curiosity to deep dive.
Track record of driving business impact with data insights.
Master or Ph.D. Degree in a quantitative field.
Benefit
Medical, dental, and vision insurance
401(k) savings plan with company match
Paid parental leave
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits
10 paid holidays per year
10 paid sick days per year
17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)
TikTok is a short-video sharing app and social network platform that develops a lip-syncing video application to create videos. It is a sub-organization of ByteDance.
