Quant Analytics Senior Associate - Customer Loyalty Analytics

300 N King St, Wilmington, DE, 19801, US

Full-time

Onsite

Entry, Mid Level

JPMorganChase is seeking a Quant Analytics Senior Associate to join their Customer Loyalty Analytics team, where you will play a key role in deriving actionable insights from complex data sets. You will collaborate with cross-functional teams to deliver strategic analytics projects aimed at improving customer journeys and enhancing the customer experience across multiple channels and products.

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Responsibilities

Leverage analytical applications to clean, transform, and analyze complex data sets
Support partnerships with Customer Experience Groups to advise on strategies and deliver actionable insights
Facilitate identification of KPIs, trend analysis, and segmentation to improve business performance
Prepare and deliver presentations that summarize insights and recommendations
Stay updated on AI, Machine Learning, and Generative AI trends to enhance analytical capabilities
Document data lineage and manage the analytics lifecycle from ideation to delivery
Collaborate with cross-functional teams to drive impactful analytics projects

Qualification

Required

Bachelor’s degree in a quantitative field such as Statistics, Mathematics, Data Science, or Economics
Two years of experience in data analytics, quantitative analysis, or a related field
Hands-on experience with SQL, Python, Alteryx, Tableau, and Adobe Analytics
Excellent written and verbal communication skills for both technical and non-technical audiences
Strong interpersonal skills and ability to work collaboratively across teams
Ability to document data lineage, scope analyses, and manage analytics lifecycle

Preferred

Master’s or PhD in a quantitative discipline
Experience in financial services, consulting, or customer experience analytics
Familiarity with Competitive Intelligence tools and techniques
Knowledge of the latest trends in AI, Machine Learning, and Generative AI

Benefit

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

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Founded in 2000

New York, New York, USA

10001+ employees

https://www.jpmorganchase.com/

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