Forrester’s Consumer & Digital Services research organization supports CX, B2C, and Digital leaders through primary research, technology and business analysis, reports, and client advisory. The Research Associate supports four analysts by coordinating research projects, contributing to analysis and publications, and assisting with presentations and client guidance sessions.
Manage research projects by working with assigned analysts, formulating a project plan, establishing a check-in process, coordinating research, and managing schedule
Assist analysts with primary and secondary research for published reports, including qualitative interviews, online surveys, quantitative analysis, and internal and third-party data
Support analyst presentations with well-formatted charts, appropriate callouts, meaningful titles, and a slide sequence that tells a story
Maintain the report production schedule, from inception through publication
Conduct quantitative work with Forrester’s datasets
Assist in collecting and analyzing team performance metrics through data dashboards
Coordinate the use of social media platforms (e.g., blogs, Twitter, and online community) in the research and publishing process
Provide exceptional client engagement support for analysts during client guidance sessions, helping to prepare for sessions and capturing notes and action items
Qualification
Required
A BA/BS degree with a strong academic record
One to two years of varied undergraduate or postgraduate work experience
A working knowledge of word processing and spreadsheet software
Excellent project management and organizational skills
The ability to write precisely, logically, and professionally
Attention to detail and the ability to build reusable resources such as survey questions and formatted data outputs
Willingness to actively engage intellectually with colleagues, including more senior colleagues such as analysts
Enthusiasm to learn about technology and its impact on business and society
The ability to multitask and work independently with a team under tight deadlines
Preferred
any quantitative or statistics interest
Interest in consumer marketing or industry specific knowledge of retail, financial services, or healthcare
Benefit
Forrester is a research and advisory firm that provides businesses with business and technology-related consulting services.
