Associate Technical Account Manager, Google Cloud Consulting

San Francisco, CA

Full-time

Onsite

$89K/yr - $127K/yr

Entry, Mid Level

Google is a leading technology company, and they are seeking an Associate Technical Account Manager for Google Cloud Consulting. In this role, you will help customers adopt Google Cloud products by providing technical guidance and managing the implementation journey, while developing relationships with stakeholders to understand their business needs.

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Responsibilities

Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals and business transformation strategies
Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum
Develop relationships with stakeholders to understand customer’s business, develop roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs
Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution
Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption

Qualification

Required

Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience
2 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs
Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or consulting

Preferred

MBA or Master's degree in a Management, Technical, or Engineering field
Experience translating business requirements into technological solutions
Experience in application or workload migration to public cloud providers
Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver solutions
Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks
Excellent written and verbal communication, presentation, problem-solving, and client management skills