Associate Technical Solutions Developer, Data Analytics, Google Cloud

Waterloo, ON, Canada

Full-time

Onsite

CA$100K/yr - CA$103K/yr

Entry Level

Google is a leading technology company that provides cloud solutions to help businesses transform and grow. The Associate Technical Solutions Developer will support customers in resolving technical issues related to Google Cloud Platform, ensuring a seamless transition and optimal use of the technology.

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Responsibilities

Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products
Understand Google's product technology and architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis
Act as a consultant and subject matter expert for internal stakeholders in development, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud
Understand customer issues and advocate for their needs with cross-functional teams, including product and development teams to find ways to improve the product and drive quality production
Work as part of a team of developers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours or shifts

Qualification

Required

Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
2 years of experience reading or debugging code (i.e., Java, C/C++, Python, JavaScript, Go) and working with SQL/NoSQL databases
2 years of experience in technical support, professional services, software development, or product operations management
2 years of experience with web tech, data/big data, systems admin, machine learning, networking, Kubernetes, Oracle, or SAP
Experience in networking (e.g., TCP/IP, routing, VPNs)
Experience with Linux/Unix or other operating systems (e.g., Kernel to Shell, file systems, client-server protocols)

Preferred

Experience with Git
Experience in customer advocacy
Experience in using BI tools like Looker, Tableau, or Power BI to create dashboards, design ETL pipelines and understand performance of such BI tools
Familiarity with support methodologies and case lifecycle management
Knowledge of compute concepts, including virtualization, containerization, operating systems, or system administration
Knowledge of web application development/deployment, HTTP/RESTful API troubleshooting, or database design/troubleshooting