Associate Technical Solutions Engineer, Deployment and Support, Public Sector

Reston, VA

Full-time

Onsite

$102K/yr - $146K/yr

Entry Level

Google is a leading technology company focused on government and education solutions. The Associate Technical Solutions Engineer will provide deployment and support for cloud capacity and technologies, emphasizing customer experience and adherence to service level objectives.

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Responsibilities

Support capacity deployment by managing build milestones and timelines.
Troubleshoot OS-related issues and improve diagnostic and troubleshooting techniques for faster recovery.
Deploy and configure integrated hardware and software solutions remotely and on customer sites.
Utilize software tools for inventory management, OS configuration, and troubleshooting.
Contribute to creating and enhancing documentation for new platforms and support activities.

Qualification

Required

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
2 years of experience in a customer-facing role troubleshooting hardware, software, in cloud or on-premises server infrastructure management, including diagnosing and troubleshooting operating systems, computer hardware, and server hardware.
Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
Active US Government Top Secret/Sensitive Compartmentalized Information (TS/SCI) security clearance with Polygraph.
Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as needed.
Willingness to travel up to 50%.

Preferred

Experience in Computer Networking such as TCP/IP, Routing, load balancing, etc.
Experience working with public cloud like Google Cloud Platform (GCP) and cloud computing platform.
Experience debugging workload issues across multi node environments.
Experience with performing component-level repairs on IT equipment.
Understanding of basic web technologies like HTTP, HTML, DNS, TCP, etc.