Customer Growth Associate, Google Customer Solutions (English)

San Francisco, CA

Full-time

Onsite

$69K/yr - $96K/yr

New Grad, Entry Level

Google is a leading technology company that offers unparalleled advertising solutions to businesses. The Customer Growth Associate role is focused on building relationships with small and medium-sized businesses to understand their needs and develop effective digital marketing solutions.

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Responsibilities

Serve as a trusted advisor to Small and Medium Business (SMB) customers and their agency partners, by building relationships with key decision-makers to understand their business goals and digital marketing plans, and help empower their business with Google advertising
Manage a set of accounts and identify opportunities where Google Ads can impact growth while tracking account growth and product adoption quarterly goals. Proactively communicate with a high volume of customers via phone and email
Evaluate campaign performance, make account recommendations, and mentor/influence business owners on digital marketing strategy
Engage in essential activities to drive customer relationship growth (e.g., proactive engagement, campaign performance review, client meetings, pitches, research, internal strategy building/execution, etc.)
Deliver against individual business goals, while prioritizing and delivering an outstanding customer business experience to Google's advertisers

Qualification

Required

Bachelor's degree or equivalent practical experience
Experience in a Business-to-Business (B2B) sales or business development role
Experience in advertising, consultative sales or business development through full time roles, internships, projects or academic classes
Ability to communicate in English fluently in order to interact in this customer-facing sales role
Ability to travel to the office for client meetings and trainings as needed

Preferred

Certification in Google Ads
Experience with Google Ads and online advertising
Experience in digital sales, client management, customer service, business development, customer outreach, marketing, consulting, or similar fields
Familiarity with managing a portfolio or working against assigned customer goals (e.g., business growth, customer success metrics, outreach goals, etc.)
Ability to think strategically
Excellent communication and problem-solving skills, with an interest in business and technology, and a passion for helping businesses grow online