Google specializes in internet-related services and products, and they are seeking a Partner Operations Manager for YouTube. The role involves providing operational support to partners, troubleshooting technical issues, and optimizing workflows to enhance the partner experience on the platform.
Provide operational support for partners on the YouTube platform via email and video communication. Troubleshoot technical issues to enable partners to maximize their performance on the platform.
Serve as a consultant to internal, cross-functional stakeholders on the YouTube product. Work with assigned Partner Managers and Partner Engineers on understanding account and sharing insights for partner growth.
Identify opportunities for operational workflow optimization and process improvement. Utilize key metrics to assess data through both quantitative and qualitative analysis, generating actionable insights.
Contribute to scaling Partner Operations for YouTube through innovation, efficiency gains, and root cause analysis. Streamline the operational workflow by identifying and eliminating bottlenecks.
Qualification
Required
Bachelor's degree or equivalent practical experience.
2 years of experience in a project management or a client-facing support role.
2 years of experience in customer support or client services experience troubleshooting and resolving customer issues.
Ability to communicate in Portuguese fluently to support external local users in South America, and with internal partners in Brazil.
Preferred
2 years of experience within media companies.
Knowledge of SQL and spreadsheets (e.g., Google Sheets).
Ability to be proactive, make constructive suggestions, and come up with innovative ways to scale initiatives.
Ability to manage multiple, time-sensitive projects while working to drive projects to completion with attention to detail.
Excellent communication, presentation planning and time management skills.
Benefits
Bonus
Equity
Benefits
Google specializes in internet-related services and products, including search, advertising, and software. It is a sub-organization of Alphabet.
