Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. In this role, you will be part of a customer-centric team dedicated to helping advertisers and sales teams maximize their use of Google's products, providing high-quality support and managing troubleshooting tasks.
Deliver outstanding customer service across the entire customer journey by troubleshooting and resolving issues in direct collaboration with Google's advertisers and Sales teams, agencies and partners
Apply product expertise to solve technical customer issues and escalations and carry out projects
Leverage data and insights to develop action plans to solve issues at the root cause for customers focusing on knowledge management, operational improvements, account reviews and product adoption
Collaborate with Sales and other cross-functional partner teams to own and continuously improve the journey of all clients, resolve complex issues and understand customer pain points
Share insights and provide expertise to partner teams to support product and process improvements, while driving team culture and success across a globally dispersed team
Qualification
Required
Bachelor's degree or equivalent practical experience
2 years of experience in a project or program management, consulting, or client-facing role
Preferred
Experience in problem-solving to develop strategic perspectives on customer-focused solutions
Experience in business analysis to conduct analytics, develop dashboards, and make recommendations
Experience in managing and influencing stakeholders
Experience in technical troubleshooting or customer support with a customer first and empathetic mindset, with the ability to own end-to-end experience and solutions
Knowledge and experience using Google Ads or other online advertising solutions and the media landscape
Ability to work well in an environment with people from all backgrounds with excellent communication skills
Benefits
15% bonus target
Equity
Benefits
Google specializes in internet-related services and products, including search, advertising, and software. It is a sub-organization of Alphabet.
