YouTube Partner Operations Manager, Media (Fixed-Term Contract)

New York, NY

Full-time, Contract

Onsite

$89K/yr - $127K/yr

Entry, Mid Level

Google is a leading technology company, and they are seeking a YouTube Partner Operations Manager to enhance the experience of content creators on their platform. The role involves analyzing issues faced by creators, managing support operations, and collaborating with cross-functional teams to provide exceptional service and drive creator growth.

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Responsibilities

Provide operational support for partners on the YouTube platform via email and video communication. Troubleshoot technical issues to enable Partners to maximize their performance on the platform.
Serve as a consultant to internal, cross-functional stakeholders on the YouTube product. Work with assigned Strategic Partner Managers and Partner Engineers on account and share insights for partner growth.
Identify opportunities for operational workflow optimization and process improvement.
Utilize key metrics to assess data through both quantitative and qualitative analysis, generating insights.
Contribute to scaling Partner Operations for YouTube through innovation, efficiency gains, and root cause analysis, and streamline the operational workflow by identifying and eliminating bottlenecks.

Qualification

Required

Bachelor’s degree or equivalent practical experience.
2 years of experience in a technical project management or a customer-facing role.
Experience in project/program management or developing scalable solutions within the Technology or Media industry.

Preferred

Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
2 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
Experience with data analysis such as SQL, spreadsheets, evaluating campaign and channel performance.
Ability to manage multiple, time-sensitive projects while working on their own to drive projects to completion with high attention to detail.
Ability to troubleshoot issues and effectively communicate technical concepts to audiences.