Gallagher is a leading company in employee benefits, dedicated to helping organizations navigate important people decisions. The Account Manager - Employee Benefits is responsible for delivering high-quality service to clients, managing accounts, and contributing to client retention and satisfaction while ensuring timely and effective solutions are provided.
Deliver high quality and efficient service to both internal and external clients through day-to-day account management of assigned accounts
Contribute to key business outcomes such as client retention, client satisfaction, and achieving operating/margin targets
Build and solidify relationships with existing clients by providing exceptional ongoing care
Take a leadership role in the renewal process in partnership with the Production team
Cultivate relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers
Support one or more Producers and/or Account Executives and act as the first line of contact when they are unavailable
Qualification
Required
Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience
Appropriate licensing as required
Proficiency in Microsoft Office
Must obtain Life & Health License within the first 90 days of employment, if not already licensed
Previous insurance knowledge and experience managing client relationships
Proficient in using technology as a tool to maximize productivity and quality
Strong written and verbal communication skills
Comfortably engages others in consultative discussion
Effectively manages/balances multiple and sometimes competing priorities
Works in a self-directed manner
Preferred
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
Gallagher is an international insurance brokerage and risk management services firm.
