Account Services Analyst

United States

Full-time

Remote

$56K/yr - $67K/yr

Entry, Mid Level

WEX is a company focused on providing payment solutions and services, and they are seeking a Mid-Market Account Services Analyst. This role involves serving as a technical point of contact for mid-market customers, ensuring successful adoption and utilization of products and services while providing technical guidance and support.

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Responsibilities

Serve as the technical contact for mid-market customers, understanding their technical needs and goals
Provide ongoing technical guidance and best practices to help mid-market customers optimize their use of WEX products and services
Collaborate in Executive Business Reviews to discuss technical performance, insights, and strategic alignment with mid-market stakeholders
Conduct ad-hoc consultations and lead technical health checks to ensure optimal product utilization and performance for mid-market customers
Proactively identify and address technical issues or roadblocks that may impact mid-market customer success
Work closely with internal technical teams, including Operations and Participant Services, to resolve mid-market customer issues efficiently
Monitor mid-market customer technical health and provide proactive solutions to prevent potential issues
Stay informed about product updates, new features, and industry trends to provide up-to-date guidance to mid-market customers
Share relevant insights and recommendations with mid-market customers to help them leverage new capabilities and achieve desired outcomes
Contribute to the development of internal best practices and knowledge-sharing initiatives
Collaborate closely with Account Managers to ensure a seamless and cohesive experience for mid-market customers
Partner with Operations and Participant Services teams to address and resolve technical issues for mid-market customers
Align with internal stakeholders to support mid-market customer needs and drive technical success

Qualification

Required

Bachelor's degree preferred
Proven experience in a technical success, technical account management, or related role
2+ years of industry/product experience
Strong technical acumen and ability to understand complex technical products and services
Excellent communication, problem-solving, and relationship-building skills
Ability to work collaboratively across teams and manage multiple priorities