Cochlear is the most recognized brand in hearing health care, and they are seeking an Accounts Receivable Commercial Collections Specialist to help manage their customer accounts. The role involves ensuring timely collection of outstanding receivables and collaborating with various teams to maintain accurate records and resolve past-due balances.
Contact customers via outbound/inbound phone calls and other means of communication to secure balance of debt by negotiating payment in full, payment arrangements and payment terms
Pro-actively manage credit limit by communicating potential credit limit issues to customers
Collect on all outstanding receivables on assigned accounts
Regular reporting of AR Aging and Credit and Collection efforts and issues to business owners and upper management
Escalate and recommend an account for watch or hold to upper management on future orders when there is cause for loss of financial exposure
Timely follow-up and information gathering so that collection is made on all outstanding receivables on assigned accounts
Review and recommend write off (adjustments) of accounts
Issue refunds with appropriate documentation
Qualification
Required
Bachelor's degree in Business Administration, Accounting, Finance, or equivalent experience
Must have 2–3 years of experience in commercial collections with solid knowledge of collection processes
Must have strong written, verbal, active listening, and phone communication skills, with the ability to communicate professionally and effectively
Computer literate with proficiency in Microsoft Office; SAP and Oracle knowledge is a plus
Must have the ability to work independently with minimal supervision and take initiative when needed
Ability to work under pressure, meet daily productivity and quality standards, and maintain a positive attitude in a team environment
Ability to negotiate effectively using complete and accurate information to achieve optimal arrangements
Ability to take a lead role in assisting others and collaborate within a team setting
Knowledge of metrics and reporting to support performance tracking and decision-making
Preferred
Experience with SAP and Oracle is a plus
Benefits
Medical
Dental
Vision
Life and disability insurance
401(K) matching with immediate vesting
Paid Time Off
Tuition reimbursement
Maternity and paternity leave
Employee Stock Purchase Plan
Pet insurance
Cochlear is a global expert in implantable hearing solutions.
