Assistant Facility Manager

United States

Full-time

Remote

$63K/yr - $68K/yr

Entry, Mid Level

JLL is a leading global provider of real estate and investment management services. The Assistant Facility Manager will support the Account Team in delivering reliable engineering services and managing vendor relationships, ensuring high client satisfaction and compliance with operational standards.

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Responsibilities

Manage Pittsburgh, PA-based 3rd Party Vendor Outsourcing Program with direct oversight of four (4) outsourcing representatives
Deliver comprehensive services to remote retail locations including HVAC, Plumbing, Electrical, and General Maintenance operations
Monitor 3rd Party Service Agreements to ensure cost-effectiveness and quality standards
Oversee account platforms and work order management systems
Manage preventative maintenance scheduling and compliance tracking
Administer access control systems across all locations
Monitor and optimize service agreement performance metrics
Enforce all Company policies and training requirements regarding safe and efficient operations and work practices
Maintain adherence to Jones Lang LaSalle operations standards and quality benchmarks
Demonstrate strong collaboration and teamwork within the account team
Drive development and implementation of Integrated Facilities Management (IFM) best practices
Identify and execute process innovations to improve service delivery and client satisfaction
Participate in strategic planning sessions and continuous improvement initiatives

Qualification

Required

Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field required
Minimum of two (2) years of industry experience in corporate environment, third-party service provider, or consulting capacity
Demonstrated experience managing vendor relationships and outsourced service programs
Proven track record in multi-site facilities operations
Basic to intermediate knowledge of facility/property management operations
Working knowledge of HVAC, Plumbing, Electrical, and General Maintenance support services
Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Experience with facilities management software systems and CMMS platforms
Excellent customer service orientation and client relationship management
Strong verbal and written communication skills
Effective managerial and leadership capabilities
Ability to multi-task and organize responsibilities to achieve portfolio goals and objectives
Problem-solving and critical thinking skills
Budget oversight and cost management