FactSet develops financial data and analytics software for investment professionals. The Associate Analytics Product Specialist supports customer success by providing analytics support, delivering implementations and solution optimizations, advising clients and internal teams, and communicating product feedback to Product Development.
Retention efforts focused on both reactive and proactive analytics support work
Execution on project-based engagements such as implementations, solutions optimizations and other time and knowledge intensive projects to create a better user experience and/or enable sales opportunities
Effectively communicate with our most sophisticated users via a strong understanding of investment principles and their current applications in the industry
Act as a resource for Generalist Sales, Specialty Sales, Client Consulting, and Client User Support teams to address time-sensitive and/or complex Analytics needs. This includes web and on-site visits for demos or projects that need Analytics Product Specialist involvement
Organize and relay client feedback for enhancements and bugs to Product Development
Develop and maintain up-to-date knowledge of the finance industry, current market trends and economic factors in order to maintain a competitive edge and form support strategies
Qualification
Required
Proficiency with R, Python, Matlab, SQL, or desire to learn these tools
Proven technical proficiency, particularly with writing complex screening codes
Detail-oriented with the ability to see the big picture
Enthusiasm, strong sense of initiative and a desire to take ownership
Bachelors degree required
Preferred
Exposure to investment analytics software, financial markets, or related technologies is a plus
