Associate Clinical Implementation Specialist (Remote)

United States

Full-time

Remote

$60K/yr - $83K/yr

Entry Level

Stryker is seeking an Associate Clinical Implementation Specialist to support its Surgical Technologies digital portfolio. The role assists with product training, clinical education, customer go-live coverage, troubleshooting, product demonstrations, customer feedback, marketing support, and sales training while traveling extensively.

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Responsibilities

Provide product demonstration and clinical education to new or upgrade customers
Support nurses, surgical technicians, and surgeons with case coverage during go-live
Demonstrate solid understanding of ST’s digital product portfolio to apply product and clinical knowledge to troubleshoot and problem-solve
Understand the various reasons (variables) why customers buy the product or service
Ability to connect with new people every week, moving from customer to customer
Availability to support customer trials or product demonstrations
Support internal marketing partners with trade shows, education collateral, etc
Understand society (AORN and ACOG) best practices in relation to sponge counting and quantitative blood loss
Knows our competitors' strengths/weaknesses
Describes the offerings of ST's additional product line and their primary features
Identifies critical customer needs and preferences
Provides Customer Success Manager and Sales Rep with a recap and feedback of the training and go-live
Provides customer feedback to marketing leadership
Travel 80% of the time
Understands what a core competence is; knows the core competencies of the company as specified by the board
Understands the meaning of a core competence, of a strategic asset, and how they connect to customer perceptions of the brand
Understands the meaning of a product or portfolio, approaches to brand structure, and their strategic implications
Available to support sales training initiatives and programs throughout the year
Supports the on-label use and promotion of all products
Understands different contract offerings and how that impacts the customer (Subscription, PPA, Cash)
Understands the various types of communications objectives and channels
Identifies the various types and formats of communication that are commonly used outside of the organization
Understands the different channel strategies and associated business implications
Understands and educates sales on the customer complaint process
Tracks existing KPIs and reports back to the organization
Understands customer satisfaction inputs
Shares basic customer satisfaction input trends with the sales force

Qualification

Required

Bachelor's degree required
Must be comfortable in an operating room (OR) environment
Ability to travel 80% (3 weeks per month)
***\*The position is remote, but the candidate will need to be located in the Eastern Time Zone to support business needs.***