Associate Patient and Technical Services Specialist - NMPH
Minneapolis, MN
Full-time
Remote
$55K/yr - $83K/yr
New Grad, Entry Level
Medtronic is a global healthcare technology company focused on alleviating pain and restoring health. The Associate Patient and Technical Services Specialist provides information and product support for Neuromodulation products, ensuring effective communication and documentation of customer interactions.
Responsible for providing contact center support at the times required by the business and defined by the weekly staffing schedule including possible weeknight and/or weekend on call support.
Documents all customer contacts utilizing the current procedures/work instructions for data collection and reporting.
Delivers responses in a respectful manner demonstrating empathy, expertise and soft skills.
Responsible for understanding and following corporate and operating unit procedures.
Responsible for escalating any identified gaps in process or product information necessary to effectively respond to customer contacts and resolve issues.
Provides accurate technical and non-technical information aligned with labeling.
Maintains knowledge of Neuromodulation products and services: past, present, and future.
Actively participate in process improvement efforts.
Must complete all required trainings on time.
Adhere to HIPPA and applicable privacy laws and regulations.
Perform other job-related functions as requested by the business.
Other duties as assigned
Qualification
Required
Bachelor’s degree required
Preferred
Medical Device product knowledge
Neurological anatomy and physiology knowledge
Advanced verbal and written communication skills
Call Center or Customer/Technical Service experience
Analytical/problem solving skills and experience
Experience calming upset customers with poise and professionalism
Time management skills
Clinic and/or hospital experience
Experience in regulated environment
Demonstrated ability to utilize the computer and telephone efficiently
Benefits
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Medtronic is a healthcare technology company that designs and develops AI-based products and solutions for the medical industry.
