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Associate Service Sales Representative

United States

Full-time

Remote

$67K/yr - $107K/yr

Entry Level

BD is one of the largest global medical technology companies in the world, dedicated to advancing the world of health. The Associate Service Sales Representative role supports the U.S. Service Sales organization by generating qualified contract leads and enabling revenue growth operations while collaborating closely with various teams.

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Responsibilities

Qualify incoming time & materials (T&M) requests and proactively initiate contract conversations to generate qualified service contract leads
Support increased contract attachment and conversion rates by identifying customers with recurring service activity or unmet coverage needs
Meet or exceed defined KPIs related to lead generation, activity levels, data quality, and revenue enablement
Conduct daily outbound customer engagement via phone and email across relevant functions and decision‑makers
Maintain accurate and up‑to‑date customer, opportunity, and activity data within CRM and internal systems
Support the sales quoting and contract process by gathering required information and coordinating with Service Sales Representatives as applicable
Build foundational knowledge of service offerings, including service contracts, support plans, billable services, training, and compliance solutions
Leverage available data to prioritize opportunities with the highest potential ROI and conversion likelihood
Assist with data hygiene, cleanup, and governance efforts to improve reporting accuracy and CRM effectiveness
Collaborate cross‑functionally with Service Sales, Field Service, Marketing, and Operations to support revenue growth initiatives
Complete assigned projects, tasks, and reporting accurately and on time while maximizing productivity
Backfill open service sales territories as needed by handling customer outreach, qualifying service contract opportunities, and coordinating follow‑up with sales leadership

Qualification

Required

Bachelor's degree required
Strong verbal and written communication skills with comfort engaging customers by phone and email
Demonstrated ability to manage multiple tasks, maintain organization, and execute with accountability
Proficiency with standard business tools (CRM systems, Microsoft Office or similar)
Self‑motivated, proactive, and capable of working independently in a remote environment
Flexibility and adaptability in a fast‑paced, evolving sales environment
Willingness to travel up to 25% for sales meetings, training, or company events

Preferred

Interest in sales, account management, or a commercial career path within life sciences or healthcare
Prior exposure to customer‑facing, inside sales, or lead‑generation roles
Demonstrated curiosity and willingness to continuously learn products, markets, and customer workflows