Medtronic is a global leader in healthcare technology committed to alleviating pain and restoring health. The Associate Technical Service Specialist will provide in-house technical support for Medtronic Endoscopy portfolio products, assisting customers and field staff with hardware and software troubleshooting.
Resolves technical problems that originate by telephone in a call center/help desk environment.
Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.
May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
Provides technical support to users for either PC, server or mainframe applications and hardware.
Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.
Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
Maintains a troubleshooting tracking log ensuring timely resolution of problems.
Recommend systems modifications in order to reduce user problems.
Participates on project and process teams to provide the business with technical and clinical insight, ensuring that Service’s interests are well represented.
Assists with creation of Service Support Plans for new product development to increase serviceability of new and existing products/systems.
Assists with other Educational, Service, Marketing, and Business support as needed.
All activities must be performed in compliance with the Quality System.
Performs duties in compliance with environmental, health, and safety related site rules, policies, or government regulations.
Performs all other duties as assigned.
Qualification
Required
Bachelor’s degree required in Computer Science or technical related field.
Preferred
Solid aptitude for using PC/Desktop support
Prior technical service support and training experience.
2+ years of work experience in a clinical/technical setting
Experience in networked computer environments and operating systems (DOS, UNIX preferred).
Experience in conflict management.
Benefits
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Medtronic is a healthcare technology company that designs and develops AI-based products and solutions for the medical industry.
