Stryker offers innovative products and services that help improve patient and healthcare outcomes. The Business Operations Analyst partners with customers, sales teams, and business leaders to identify growth opportunities, optimize inventory, and deliver data-driven solutions through analytics, process improvement, and cross-functional collaboration.
Build and maintain customer relationships to identify growth opportunities, improve service levels, and drive revenue performance within assigned territories
Analyze customer purchasing patterns, inventory utilization, and revenue trends to uncover opportunities for cost savings and operational improvements
Deliver data-driven recommendations to customers and sales teams through phone, email, and business reviews to improve efficiency and customer value
Partner with Sales, Marketing, Customer Service, and Operations teams to develop solutions that address customer needs and changing market conditions
Execute inventory optimization strategies and product conversion initiatives that enhance customer outcomes and business performance
Utilize enterprise systems and customer relationship management tools to manage orders, resolve issues, track customer interactions, and support account performance
Lead recurring business review meetings with internal and external stakeholders to align on sales objectives, collection strategies, and operational priorities
Support onboarding and training initiatives by educating field personnel and customers on ordering processes, inventory management practices, and available solutions
Qualification
Required
• Bachelor's degree
• Experience using Microsoft Excel and Microsoft PowerPoint in a professional environment
• Exposure to enterprise resource planning (ERP) systems, including sales order management functionality
Preferred
Candidates located in New York, New Jersey, or Pennsylvania are preferred to support business needs within the region
• Experience with SAP, Salesforce, JD Edwards, or similar enterprise systems
• 1+ year of professional experience in sales support, supply chain, healthcare operations, customer service, analytics, business operations, or a related field
• Experience creating reports and analyzing data using Excel functions, formulas, pivot tables, and lookups
• Experience using business intelligence and reporting tools such as Power BI
Benefits
This is a fully remote position.
Medical and prescription drug insurance
Dental insurance
Vision insurance
Critical illness insurance
Accident insurance
Hospital indemnity insurance
Personalized healthcare support
Wellbeing program
Tobacco cessation program
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
401(k) plan
Employee Stock Purchase Plan (ESPP)
Basic life and AD&D insurance
Short-term disability insurance
Stryker is a medical technology company that offers products and services in orthopaedics.
