Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. They are seeking a detail-oriented Business Systems Analyst to support the implementation and adoption of a Supplier Collaboration Portal, focusing on onboarding suppliers, hosting training sessions, and collaborating with internal teams and external suppliers.
Coordinate and manage supplier onboarding activities for the Ariba Supplier Collaboration Portal, ensuring timely completion and compliance with onboarding requirements
Serve as the primary point of contact for suppliers, providing troubleshooting, guidance, and ongoing support during the implementation
Host supplier training sessions—both virtual and in-person—focused on system navigation, transaction execution, and best practices
Develop clear and concise training materials, including Quick Reference Guides (QRGs), job aids, process documentation, FAQs, and recorded training content
Collaborate with the Ariba integration partner to support connectivity, technical setup, and supplier enablement milestones
Track onboarding progress, escalate issues, and communicate risks or delays to project leadership
Work with procurement, accounts payable, IT, and other cross-functional teams to ensure supplier readiness and alignment with internal processes
Gather and document business requirements related to supplier enablement, data capture, and system workflows
Draft use cases, test scripts, and process flows to support User Acceptance Testing (UAT) cycles
Execute UAT activities, document defects, validate fixes, and communicate testing results to project stakeholders
Identify process gaps or supplier pain points and recommend improvements to enhance portal usability and supplier experience
Support change management efforts through communication, training, and guidance for both suppliers and internal stakeholders
Other duties as assigned
Qualification
Required
Bachelor's degree in Business, Supply Chain, Information Systems, or related field required
Minimum of 2–4 years of experience in procurement, supplier management, business systems support, or similar role
Experience drafting process documentation, use cases, or UAT test scripts required
Strong analytical abilities and problem-solving skills with the ability to troubleshoot system and process issues
Demonstrated ability to work collaboratively with cross-functional teams and external partners
Ability to analyze and interpret data and metrics to drive process improvements
Ability to provide critical technical thinking at the team level to trigger appropriate discussions around requirements, design, and process challenges that the team may face
