Claims Adjuster, F&I GAP

United States

Full-time

Remote

$22.02/hr - $25.50/hr

New Grad, Entry Level

Zurich Insurance is seeking a Claims Adjuster, F&I GAP to join their F&I CLAIMS - GAP team. In this role, you will investigate and evaluate low exposure, low complexity claims while ensuring a customer-centric service approach.

Apply Now

Responsibilities

Capture and update claims data/information in compliance with best practices for low complexity, low exposure personal or commercial line claims
Confirm policy existence by identifying coverage on low complexity claims
Investigate and adjudicate claims within company guidelines and all state regulatory requirement related to Guaranteed Asset Protection policies
Follow established claims handling procedures for low complexity, low exposure personal or commercial line claims to ensure consistency and quality in claims services
Review and understand financial loan documents
Collect data and document in established system to facilitate the accurate assessment and value of claims
Excellent customer service skills as well as written and verbal communication skills
Ability to field calls regarding the Guaranteed Asset Protection policies (coverage after a total loss claim), claims outcome and resolve customer inquiries and concerns, by communicating information, responding to inquiries and following customer protocols
Ability to use and understand programs associated with auto valuation including CCC, ISO, JD Power, Kelley Blue Book and other adjusting tools
Identify and resolve problems by referring to policies, procedures, and standards to ensure consistency and quality of solutions
Determine when to solicit input from more senior colleagues or managers for more complex issues, to ensure quality and promote continuous learning
Maintain professional and technical knowledge by participating in educational opportunities, staying current with industry trends, establishing personal networks, and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed
Provide feedback and recommendations for improvement of processes and systems

Qualification

Required

Bachelors Degree and no prior years of experience required in the Customer Service area
High School Diploma or Equivalent and no prior years of experience in the Customer Service area
Zurich Certified Insurance Apprentice including an Associate Degree and no prior years of experience in the Customer Service area
For Intermediate Apprenticeship Positions Only: Associate Degree in Business Administration of rising Junior with two years of coursework in Business Administration and no prior years of experience in the Customer Service area. Contingent on admittance into University of Arizona Global Campus Bachelor of Business Administration program
Microsoft Office experience
Leadership experience

Preferred

Computer literate with experience working with Microsoft programs such as Outlook, Word, and Excel
Geographic flexibility
Analytical skills
Prioritization and multi-tasking skills
Strong verbal and written communication skills
Experience working in a team environment and collaborating across work groups

Benefits

Short-term incentive bonus eligibility set at 5%
Competitive pay and comprehensive benefits for employees and their families

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 75 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.

Glassdoor