Sirva is a leading global relocation management and moving services company, and they are seeking a Client Network Manager to manage client accounts and supplier networks. The role involves fostering relationships, supplier management, and strategic support to ensure optimal service delivery and client satisfaction.
Act as the principal supply chain point of accountability for one or more client account(s) and develop strong relationships with mobility contacts and Sirva personnel working on the account(s)
For allocated client account(s), foster a sound understanding of company culture, internal service teams and key issues as well as supply chain related contractual obligations
Prepare supply chain input for allocated client(s)’ recurring client reviews and participate in and present during such reviews, as desired by Client Services
Perform end-to-end supplier management including, but not limited to: researching, sourcing, selection, onboarding, ongoing analysis, price negotiation, contract management, continued training, performance management and quality for services, suppliers and locations related to allocated client account(s)
Compile and develop tailored supply chain reporting aligned to the agreed strategic plan(s), including but not limited to the following: client dedicated network performance and spend; client network trends; client specific initiatives and projects; client specific market analysis / newsletters; Sirva products / services and sourcing updates
Support the respective implementation and operations teams during initial implementation for dedicated account(s) as well as any future client project implementations
Develop client specific best practice tools for client dedicated network to drive global consistency in service delivery and to support continuous improvement
Develop and maintain strong relationships with suppliers while promoting company initiatives and values
Support operations team members with supplier issues / escalations on all service lines that Sirva is engaged to manage for the allocated client(s) and offer creative solutions or recommendations on process changes or preventative actions to prevent SLA breaches
Partner with appropriate internal resources, in particular Global Supplier Networks to recommend recognition, probation and supplier termination where necessary and in case of the latter to ensure effective new supplier set-up
Work closely with Global and Regional Network Managers to manage / optimize supplier performance for allocated client account(s), providing input and / or participating in supplier performance calls, as appropriate
In conjunction with the operations Director(s) / client(s), support initiatives to maximize value, minimize cost and increase revenue by developing and implementing client specific supply chain strategy with a view to ensuring full utilization of contracted services, optimizing / up-selling products and services, driving cost savings and innovation and achieving agreed supplier service level agreement goals
Understand, support and participate in delivering client strategic growth plan(s) for allocated corporate client account(s)
Consultatively and proactively work on initiatives and projects related to allocated client account(s), including: cost savings; supplier innovations and value-add; client specific supplier communications e.g. related to client developments; client specific supplier trainings on client culture, needs, policies and procedures; client and / or operations presentations and trainings (related to client dedicated suppliers)
Coordinate with Supplier Management team to conduct market research on market data/trends and provide interpretation and organization of data into report format with graphical illustrations of findings to advise Clients, Employees, and Internal teams on implications
Provide support for RFPs, RFIs, and re-bids for allocated client account(s)
Qualification
Required
Bachelor's Degree preferred or equivalent work experience, Master's degree a plus
CRP, GMS or CIPS certification a plus
Native/Fluent English verbal and written
Minimum 2 years' experience in supplier management preferably in a global relocation business or similar industry
Experience in the relocation industry
Understanding of e-procurement systems
Professional verbal and written communication skills
Strong presentation skills across supplier and client settings, including assuming the position of lead presenter
Decision Making, ethics, values and the ability to influence others
Results Driven-Ability to manage multiple projects and activities
Attention to detail, highly organized and deadline focused
Process oriented and ability to contribute to continuous improvement
Ability to quickly analyze, identify and implement opportunities and company initiatives for improvement and revenue growth
Ability to research companies and determine the best suppliers to reach out to for various projects
Ability to work autonomously and as part of a collaborative global team. Take action and get results
Ability to respond resourcefully and constructively to new demands, priorities and challenges. Know when to escalate
Strong leadership and relationship management
Understanding of cross-cultural / global issues
You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
Preferred
Benefits
Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more.
Sirva provides mobility & relocation services to corporate customers, individual consumers, and military and government agencies worldwide.
