Gallagher is a company dedicated to helping clients face risk with confidence. They are seeking a remote Client Service Manager to deliver exceptional customer service and build relationships with clients while collaborating with the sales team to achieve goals.
Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner
Secure existing business and drive the sale of additional services and lines of coverage
Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives
Guide your team members in addressing a client’s risk management needs through consultative conversations
Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development
Conduct periodic audits to ensure compliance standards and service levels are met
Maintain accurate client and policy data and documents within the Gallagher system
Use Gallagher's technology to improve productivity and quality
Effectively manage multiple competing priorities
Qualification
Required
Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience
Property and Casualty Insurance License
Proficiency in Microsoft Office
Preferred
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Gallagher is an international insurance brokerage and risk management services firm.
