Epiq Systems provides legal process outsourcing (LPO) services in the United States and internationally. The Client Services Project Coordinator supports Project Managers in project execution and ensures superior client service standards in all interactions, collaborating with various internal departments to enhance service quality.
Project Execution – Act as back-up to Project Manager, continually meet project requirements (kick-off meetings, deadline management, client status reporting and other necessary project communication, and coordinates with the various operational teams) to deliver all project deliverables on time, within budget and at the highest quality standards
Operating Standards – Participate in the development, and implementation of a set of standards by which all client service staff operate to create a best in practice culture that allows for similar level of service regardless of the project staff assigned
Research & Communication – Research claim inquiries and appropriately communicate findings with clients, claimants, and/or other operational departments, research process issues and effectively communicate with project teams and other operational departments
Reporting & Documentation – Provide project reporting and summaries, perform analysis of reporting and ensure quality assurance, draft claimant letters, draft project telephone scripts and website text, assist in development of business rules for claims processing and payments
Qualification
Required
1+ year work experience with direct client/customer contact in a professional environment, preferably in the legal field, for a service industry
Excellent verbal and written communication skills with a professional, calm demeanor
Critical thinking skills and the ability to efficiently gather and process information in a fast paced environment are required.
Bachelor’s Degree from an accredited college or university
Experience with MS Office Suite, specifically Word, Excel and Outlook
Preferred
Benefits
Epiq Systems provides legal process outsourcing (LPO) services in the United States and internationally.
