Zoetis is a leading company in the veterinary industry, and they are seeking a Client Success Advisor to provide exceptional service and support to clients and veterinarians. The role involves taking orders, providing nutritional recommendations, and collaborating with various teams to enhance the client experience.
Provide exceptional service, advisement and order-taking for clients and veterinarians that call Platinum Performance daily. Apply critical thinking and problem solving to provide supplement recommendations for clients and their animals. Serve and nurture client relationships to achieve a targeted NPS and targeted retention
Compose clear correspondence to clients through email and text to provide the highest level of friendly, informed, and personalized service recommending products that produce results or to solve moderately complex problems
Work cohesively with other Platinum Advisors and Client Success Manager to learn with a growth mindset. Shows capacity to learn both technical (nutrition) and operational (systems) skills. May seek input of other Advisors or assist to serve as a resource for the minimally complex problems
Work collaboratively and cross functionally with other departments within Platinum Performance including Production, Quality Assurance, and Shipping
Qualification
Required
Knowledge and/or background experience of equine or small animal nutritional products; or the equine industry
Bachelor's degree, preferably in Animal Science, Nutrition, Agricultural Business, or related fields
Knowledge of equine nutritional products and the equine industry
Ability to accurately communicate on subjects of equine and small animal nutritional products; and the equine industry
Ability to perform a variety of tasks utilizing a wide degree of creativity and attention to detail
Excellent communication skills with clients and team members
Ability to read general business periodicals, professional journals, technical procedures, or government regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Basic math skills required
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
To perform this job successfully, an individual should have working knowledge and experience with basic computer programs such as Microsoft Access, Excel, Word, Outlook, and Web Mail
Knowledge of media production, communication, and dissemination techniques and methods
Knowledge of and experience with business management, strategic planning, resource allocation, production methods, leadership techniques, and coordination of people and resources
Skilled at developing, motivating, and directing people as they work and identifying the best people for the job
Some travel required
Able to provide a quiet work environment and internet access
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions
Written Communication - Writes clearly and informatively; able to read and interpret written information
Problem Solving - Identifies and resolves problems in a timely manner; uses reason even when dealing with emotional topics
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly
Ethics - Treats people with respect; works with integrity and ethically
Adaptability - Adapts to changes in the work environment
Attendance/Punctuality - Is consistently at work and on time
Judgment - Exhibits sound and accurate judgment; supports and explains reasoning for decisions
Mental toughness – Maintains composure in very difficult situations
The employee may occasionally be required to lift to 30 pounds
While performing the duties of this job, the employee is regularly required to talk and type
The employee is frequently required to read and sit
The employee is occasionally required to stand, walk, and drive
This individual is occasionally required to push, grasp, reach with hands/arms, stoop, kneel, crouch, and crawl
Preferred
Benefits
Healthcare and insurance benefits beginning on day one
A 401K plan with a match and profit-sharing contribution from Zoetis
4 weeks of vacation
Zoetis is an animal health company that advances care for animals and supports their health and wellbeing.
