AssuranceAmerica is a managing general agency that has been providing superior property and casualty insurance products for over 25 years. They are looking for a Commercial Underwriting Associate who will support the Commercial Auto business by providing customer service, policy administration, and underwriting support activities, while building strong relationships with agents and insureds.
Monitor the suspense and documents uploaded by the agent; ensuring timely processing of non-monied endorsements
Provide professional phone support for complex billing inquiries, ensuring callers receive clear explanations, accurate account information and resolution
Build and maintain strong agency relationships to support policy retention, including tracking, taking payments, processing pay plan rebuilds, and documenting actions
Send policy memos that clearly communicate Underwriting requirements and compliance timelines
Participate in round-robin phone and chat queues to support bilingual agents and insureds with accurate, guideline-consistent assistance
Collaborate with underwriting, product and sales to stay up to date with improvements. Communicate ideas, thoughts, and concerns with the team
Ensure internal compliance with regulatory/statutory requirements
Meet productivity, service level, and quality assurance goals
Qualification
Required
Education: Undergraduate degree in Risk Management/Insurance, Business, or related field; equivalent experience considered
Experience: 1-0 years in commercial auto (non-standard) underwriting or closely related P&C roles; knowledge of underwriting principles and statutory requirements. Experience in retail agency space is also acceptable
Skills: Proficiency with office productivity tools; ability to prioritize and meet service commitments
Native, fluent, or working proficient in Spanish and English
Preferred
Bilingual (English/Spanish) professionals
Candidates must be based in Georgia, Texas, or Florida and reside within a reasonable commuting distance of one of our office locations to support the hybrid work schedule
Thrives in a fast-paced, automated production environment with strong tech proficiency
Makes sound, autonomous decisions based on multiple facts while following guidelines
Detail-oriented, accurate, team-minded, and professional in communication
