Bentley Systems is a leading software company that provides solutions for infrastructure professionals. The Content Engineer I role focuses on creating and managing high-quality learning content for Bentley products, collaborating with various teams to ensure content accuracy and relevance.
Manage the relevant Ask the Expert sections of Bentley Learn platform
Respond to learner questions by providing clear, technically accurate, and actionable explanations
Identify recurring questions or themes and translate them into new or improved learning content
Identify recurring learner questions and feedback and convert them into new or improved learning content
Collaborate with Product Management, Solution Engineering & Services, and Subject Matter Experts to validate technical accuracy and ensure learning content reflects supported use cases
Coordinate with video editing, content operations, and product teams to keep channels current and complete
Support learning programs and accreditations by contributing to content development and reviewing learner submissions to ensure alignment with defined skill levels
Manage content pipelines using internal systems to track development, publishing, updates, and retirement of learning assets
Ensure all content adheres to Bentley standards, templates, and instructional best practices
Continuously improve content quality based on learner feedback, engagement insights, and product evolution
Foster a culture of “One Bentley” by collaborating across teams in a manner that benefits our accounts and learners
Qualification
Required
Bachelor's degree in engineering, Architecture, Construction, or a related technical field, or equivalent industry experience
2-4 years of relevant professional experience in engineering, technical consulting, application support, or technical learning/content development roles
Hands-on experience with any one or more of the following Bentley applications - ProjectWise, MicroStation, OpenRoads Designer, and Bentley Structural Analysis products (STAAD.Pro, RAM, etc.) in a production, consulting, or support environment is preferred
Ability to clearly explain complex technical concepts to diverse audiences
Strong written and verbal communication skills in English
A continuous improvement mindset, proactively identifying gaps and proposing solutions to improve learner outcomes
Effective time management and organizational skills to manage multiple content streams independently
Flexibility and adaptability in a fast-changing product and learning environment
A desire to learn, grow, and deepen both technical and instructional expertise
Preferred
Experience using Camtasia or similar video recording and editing tools is a plus
Previous experience creating technical documentation, training materials, or instructional content is desirable
Ability to apply instructional design principles (e.g., learning objectives, content sequencing, learner-centric design) to create clear, effective technical and product content is a desired skill
Experience of working cross-functionally with teams such as product management, services, or engineering teams is a desired skill
Benefits
A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for better quality of life
Bentley Systems is an infrastructure engineering software company that provides innovative software sustaining.
