Cision is a global leader in PR, marketing and social media management technology and intelligence. The Customer Content Specialist will work directly with clients to ensure effective distribution of press releases and provide strategic recommendations to enhance communication efforts.
Our Customer Content Specialist team consists of supportive and goal-driven professionals who are dedicated to helping our client base find success through our diverse portfolio of communications solutions
In this role, specialists will work directly with our clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives
Working as a team, our specialists are the primary point of contact for our clients throughout the distribution process and act as product experts and strategists to align service offerings with a client’s communication needs
Specialists also offer recommendations on content best practices to help increase engagement and visibility
PR Newswire supports specialists through career progression and personal growth opportunities as they advance within the role
Together, we encourage growth, celebrate success, and work toward always becoming a better partner for our clients
We take pride in our service and support of one another
Qualification
Required
Team player who is self-driven to exceed core metrics and department goals
Someone looking to work collaboratively with others within a hybrid work setting
An individual with a passion for customer service who finds fulfillment in helping others
A professional with a proven ability to master a product portfolio and position solutions to customers to impact revenue generation
1+ years of experience in content creation, customer service, or related field required
BA degree in a communication-related field required
Overtime and holiday coverage may be required based on business needs
Preferred
Knowledge of SEO, AEO, GEO and content best practices desired
Expertise in PowerPoint, Canva, and public speaking a plus
Benefits
Hybrid work model based on performance and career progression
Introductory training program for our proprietary systems
Opportunities for career progression and advancement
Flexible Time Off
Evening and weekend shifts are eligible for pay differentials
Hybrid - 2 days a week in our local office if you are located in Montreal
Cision is a global media intelligence company that offers PR and social software as well as analytics.
