Customer Quality Specialist -- Mid West Region

Columbus, OH

Full-time

Remote

Entry, Mid Level

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. They are seeking a Customer Quality Specialist to manage quality issues at customer plant locations, support product launches, and lead quality improvement projects.

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Responsibilities

Responsible for initial interface on quality issues at our customer plant locations
Manage activities during our product launch phase to minimize costs and quality issues
Support, monitor and analyze quality problems at our customer plant locations
Develops corrective actions, solutions, and improvements in partnership with our plants and internal OESL teams.
Supports in the production phase in maintaining, troubleshooting, and problem-solving quality issues with our customer
Identifies, participates in, and leads quality improvement projects utilizing the concepts of Lean and Six Sigma
Support plants ion sorting actions, pre-analysis of return parts
Responsible for initial processing of 0-km issues and, if applicable, warranty field returns

Qualification

Required

Bachelor’s degree in a related field
2+ years’ experience in a technical/customer quality role
Knowledge of Quality requirements and tools for assigned customers (incl. reporting/score cards)
General automotive technology
Knowledge of general quality methods and tools and Knowledge of IATF requirements
Good Communication skills (incl. Negotiation and conflict resolution techniques)
Planning and organizational skills
Solid experience in problem-solving techniques and methodologies
Willingness to travel on short notice
Willingness to answer calls also during off hours
Travel up to 50% to plant locations
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job posting.

Preferred

Bachelor’s degree in Engineering
Technical Knowledge of ContiTech/OESL products

Benefits

Immediate Benefits
Paid Time Off
Tuition & Employee Discounts
Annual Bonus
Employer 401(k) Match

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods.

Glassdoor

4.0

Founded in 1871

Hanover, Niedersachsen, DEU

10001+ employees

https://www.continental.com

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