Customer Service Specialist I

United States

Full-time

Remote

$40K/yr - $45K/yr

Entry Level

Aon is looking for a Customer Service Specialist I to join their industry-leading team. This role involves handling customer communications, maintaining service standards, and supporting various projects within the department.

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Responsibilities

Handle inbound and outbound calls via 800 lines with multi-product portfolio- Professional Liability products
Respond to customer communications via email and written correspondence
Maintain service, quality and timeliness standards
Interact with other departments on various projects including new programs, products and technology
Support knowledge management transfer within the department through training, quality and intranet projects
Evaluate individual customers’ needs and propose additional insurance products based on personal and business needs
Maintains customer records by updating account or policy information and reconcile client payments against the policy administration system

Qualification

Required

Possess an active Property & Casualty Producer license is required. Candidates will not be considered if they do not have a P&C license
1-3 years experience in customer service/call center/sales and service supporting multiple insurance products and/or financial services products
Experience with Professional Liability insurance for healthcare professionals
Demonstrated skills and abilities to be goal oriented and solve complex issues
Strong multi-tasker
Demonstrated ability in handling details and key follow up capability
Strong PC skills with solid knowledge based in Word, Excel and PowerPoint software
Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion
Ability to think critically and use sound judgment when serving clients
Demonstrated relationship-building skills evaluating individual insurance needs and offering appropriate products/solutions
Bachelor's degree in relevant field, or equivalent work experience

Preferred

Experience with CRM- Customer Relationship Management System preferred

Benefits

A 401(k) savings plan with employer contributions
An employee stock purchase plan
Consideration for long-term incentive awards at Aon’s discretion
Medical, dental and vision insurance
Various types of leaves of absence
Paid time off, including 12 paid holidays throughout the calendar year
15 days of paid vacation per year
Paid sick leave as provided under state and local paid sick leave laws
Short-term disability and optional long-term disability
Health savings account
Health care and dependent care reimbursement accounts
Employee and dependent life insurance and supplemental life and AD&D insurance
Optional personal insurance policies
Adoption assistance
Tuition assistance
Commuter benefits
An employee assistance program that includes free counseling sessions
Two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself
Flexibility goes beyond just the place of work
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