TITAN is a fast-paced growing startup within the Salesforce ecosystem that offers a no-code, web-based platform for form creation and workflow automation. They are seeking a Customer Success Manager to manage client onboarding, expansions, and renewals while building strong customer relationships and identifying growth opportunities.
Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
Build strong relationships with key stakeholders to drive engagement and long-term success.
Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
Analyze customer usage data to proactively address risks and drive retention strategies.
Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.
Qualification
Required
2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must).
Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to meet clients onsite and lead business discussions.
Experience in identifying upsell/cross-sell opportunities and working closely with Sales.
Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs - a must.
A can-do approach with strong problem-solving skills and the ability to work under pressure.
Fluent in English.
Ability to work remotely across EST/PST time zones.
Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent experience.
Preferred
Additional languages are a plus.
Benefits
Competitive compensation package
Opportunities for professional growth and development
Titan America is a family lead heavy building material company.
