Bruker is a world leader in analytical instrumentation, enabling scientists to make breakthrough discoveries and improve quality of human life. The Customer Support Engineer will provide pre- and post-sales service and application support for fluorescence microscopy products, focusing on customer instrumentation and application support.
Proven proficiency in high-end fluorescence microscopy, experience with light sheet (SPIM) systems is beneficial.
Ability to test, troubleshoot and diagnose high-end optomechanical equipment
Provide front line support for all our light-sheet systems by providing: Customer level instrument diagnostics and troubleshooting through remote support and direct on-site customer interaction.
Provide pre/post sales technical service, training and general system support.
Provide applications support to help sales team sell our light-sheet products.
Product demonstrations – able to set-up and demo our products.
Ability to help sell our USPs.
Ability to attend and/or present at academic conferences/exhibitions and operate light-sheet systems at these events/workshops.
Sharing best practice regarding instrument operation within Bruker global service/applications team.
Other duties may be assigned.
Qualification
Required
Proven proficiency in high-end fluorescence microscopy, experience with light sheet (SPIM) systems is beneficial.
Ability to test, troubleshoot and diagnose high-end optomechanical equipment.
Provide front line support for all our light-sheet systems by providing: Customer level instrument diagnostics and troubleshooting through remote support and direct on-site customer interaction.
Provide pre/post sales technical service, training and general system support.
Provide applications support to help sales team sell our light-sheet products.
Product demonstrations – able to set-up and demo our products.
Ability to help sell our USPs.
Ability to attend and/or present at academic conferences/exhibitions and operate light-sheet systems at these events/workshops.
Sharing best practice regarding instrument operation within Bruker global service/applications team.
Understand the needs of life science customers, specifically in the field of high-end fluorescent microscopy applications.
Capable to assist selling advanced technology instrumentation.
Hands-on experience and knowledge troubleshooting software and system components in complex instrumentation - light-sheet experience.
Hands-on experience and knowledge with lasers and other optical alignment of microscopy systems.
Good communicator and experience consultative selling skills.
Excellent verbal and written communication and presentation skills with MS office proficiency.
Energetic self-starter with a strong work ethic and good problem solving skills.
Willingness to travel domestically (and on occasion internationally) on short notice.
Current valid driving license (mandatory).
Fluent in English (mandatory).
Doctorate, PhD in Life Science discipline preferred or master’s degree with 2 years or Bachelor of Science in Engineering or hard sciences with 3 years, relevant experience.
Experience in use, design, assembly, and alignment of light-sheet systems.
Laser microscopy and laboratory experience highly desirable.
Preferred
Hands-on experience and knowledge troubleshooting software and system components in complex instrumentation - light-sheet experience.
Benefits
401(k) with company match
Employee stock purchase plan
Medical and dental plans
Life insurance
Short-term and long-term disability insurance
Employee assistance program
Paid time off including vacation, sick time and holidays
Bruker is a manufacturer of analytical and medical instruments covering NMR, ESR, FT-IR, X-RAY spectroscopy.
