Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. The Customer Support Specialist will serve as the dedicated technical support contact for Newborn Screening scientists and bioinformatics users, diagnosing and resolving issues across next-generation sequencing workflows while collaborating with cross-functional teams.
Serve as the dedicated technical support contact for Newborn Screening scientists and bioinformatics users via phone, email, and on-site visits, ensuring timely, high-quality resolutions
Troubleshoot and reproduce issues across NGS workflows, from pipeline configuration to data quality control
Translate complex bioinformatics concepts into clear, actionable guidance tailored to user needs
Collaborate with product and engineering to escalate defects, influence roadmaps, and advocate for customer priorities
Partner with the sales team to support software product demonstrations and technical evaluations
Qualification
Required
Bachelor's degree or higher in bioinformatics, computational biology, computer science, or a related field
2 years of hands-on experience analyzing next generation sequencing data; familiarity with NGS data formats, pipelines, and quality control processes
Strong communication and problem-solving skills
40% Travel
Preferred
Experience in clinical genetics laboratory (Bioinformatics for sequencing)
Experience in / understanding of a Newborn Screening laboratory setup will be an advantage
Background supporting NGS analysis pipelines or clinical genomics software in a customer-facing role
Familiarity with cloud computing
Masters degree in bioinformatics, computational biology
Benefits
Medical, Dental, and Vision Insurance Options
Life and Disability Insurance
Paid Time-Off
Parental Benefits
Compassionate Care Leave
401k with Company Match
Employee Stock Purchase Plan
Accelerating science. Transforming health. Expanding human potential. This is Revvity.
