Ethan Allen Global, Inc. is a company specializing in design solutions for customers. The Design Consultant role involves creating individualized design solutions, selling products and services, and achieving sales goals while providing exceptional customer service.
Create design solutions that are consistent with the customer’s preference and budget
Sell Ethan Allen’s products and services
Represent the Ethan Allen brand in all customer interactions. When in the design center professionally greet customers to establish rapport and obtain appointments and in-home consultations. Customarily and regularly make home calls to evaluate the customer’s needs and provide a total individualized design solution that closes the sale
Utilize grassroots marketing and a variety of social media platforms to develop and grow the business
Educate customers about the complimentary design service Ethan Allen provides, offering as little or as much design service as a customer desires
Stay current on design and color trends to create fashionable design solutions
Coordinate with the team to provide exceptional service to customers, before and after the sale, by promptly keeping customers informed of their order status including any delays
Participate as required in all corporate sponsored marketing and training programs
Educate customers on all the Ethan Allen sponsored finance options available to them
Contribute towards the development and on-going upkeep of the design center’s portfolio
Utilize corporate systems and technology to maximize efficiency in designing projects, creating presentations, and providing professional service for the design team’s customers
Enter orders utilizing the retail point of sale system
Work cooperatively in maintaining a neat and orderly design center projection
Work with the Design Center Leader/Design Sales Leader and Design Consultants to develop business plans and grass roots marketing plans to further our market reach and exceed written goals; monitor effectiveness of the plans. Provide suggestions to modify plan based on reaching specific goals and objectives
Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects and productive relationships with prospective and current clients
Utilize appropriate social media (i.e., Facebook, Instagram, etc.) to heighten own presence as well as Ethan Allen’s presence. Continually build relationships with outside talent via social media, such as LinkedIn, to build a network in the market
Perform any other duties as required
Qualification
Required
Bachelor's degree or equivalent in a design-related field from an accredited institution with a minimum of one (1) year of practical interior design experience
Broad knowledge of interior design and effective sales techniques
Working knowledge of online sales and design tools
Good listening skills with excellent oral and written communication skills also required
General understanding of how to utilize social media and grass-roots marketing to develop a book of business
Valid driver's license, except in limited circumstances in which the associate can establish to the Company's satisfaction that they have available, for use during all business hours, an alternate means of transportation not requiring the operation of a motor vehicle which will enable them to perform the duties of their position
Intermediate skill competency using digital floor planning technology
Experience using interactive technology to view design concepts such as augmented reality, virtual reality and other visualization tools
Willing and capable of learning new technologies
Preferred
Benefits
Ethan Allen embodied the American pioneer spirit, and his spirit is in our DNA.
