Hilton Grand Vacations is a company recognized for its people-first culture and excellent health care options. They are seeking a Digital CRM Analyst to lead and support end-to-end execution of lead management initiatives, develop strategies, and coordinate cross-functional program execution.
Support end‑to‑end execution of lead management initiatives, including intake & prioritization, strategic brief, requirements definition, technical execution, QA, and launch readiness
Own the day‑to‑day functioning of lead management initiatives
Maintain operational program roadmaps and define interdependencies between teams; facilitating mitigation of potential risks to milestone delivery
Own the creation and facilitation of ‘last mile’ go to market activities: planning, training materials & communications
Support initiative business valuation and prioritization of initiatives in assigned area
Support initiative execution by sharing cross-functional inputs to strategy, go to market, and continuous improvement initiatives
Facilitate creation of cross-functional initiative strategy briefs, priority plans and project charters
Monitor revenue growth targets by partnering with strategic leads to create initiative reports and recommendations
Own operational checklists, SOPs, and workflow documentation
Coordinate with internal partners to ensure tasks are completed on schedule
Track and manage incoming requests, prioritizing and routing them as needed
Drive project timelines, status updates, and issue resolution
Maintain status documentation & RAIDD log
Assist in coordinating cross‑functional tasks & dependencies with business, marketing, and technology
Support budget management & forecasting
Qualification
Required
Bachelor's degree in Marketing, Business, Operations, or related field
2–4 years of experience in CRM, digital marketing operations, or marketing program management
Experience with stakeholder management, with an ability to integrate traditionally siloed teams to foster collaboration, enhance decision-making processes, and drive organizational accountability
Strong proficiency in Excel and experience with dashboards (Power BI, Tableau)
Demonstrated experience in leveraging data-driven insights to enhance business performance through strategic, value-based initiative prioritization
Ability to distill and articulate complex business challenges while uniting teams around data-driven solutions to drive strategic alignment and impactful outcomes
A strong understanding of new marketing & data technologies
Preferred
Experience in the timeshare industry a plus
Benefits
Excellent health care options, including medical, dental, and vision
Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
Employee Pricing platform
Employee Assistance Program that supports your physical and mental well-being.
Paid Vacation Time and Paid Sick Days
401(k) program with company match
Tuition reimbursement programs
Numerous learning and advancement opportunities
Day One medical, dental and vision insurance
401K plan
Paid Time Off (PTO) program
Extraordinary travel benefits
Hilton Grand Vacations is a vacation ownership travel company.
