HP is a leading technology company, and they are seeking a Distribution Center Outbound Analyst to manage shipping operations at their Hagerstown facility. This role will involve overseeing daily outbound operations, driving process improvements, and collaborating with various teams to ensure efficient order fulfillment.
Oversee daily outbound operations, ensuring accurate and timely order fulfillment, packing, and shipping in line with HP’s quality and service standards.
Lead and support process improvement initiatives focused on optimizing outbound flow, reducing order cycle times, minimizing shipping errors, and enhancing on-time delivery performance.
Collaborate with Supply Chain, Customer Service, Warehouse, IT, and Transportation teams to coordinate outbound shipments, resolve exceptions, and ensure alignment with customer requirements.
Track real-time metrics such as pick accuracy, order fill rate, on-time ship, trailer utilization, and dock-to-door cycle time; initiate immediate countermeasures when performance drifts.
Serve as the primary point of contact for order expedites, configuration changes, embargo checks, and any customer-facing shipment issues.
Develop and maintain SOPs for outbound operations, ensuring compliance with company policies and regulatory requirements.
Perform outbound quality audits- scan accuracy, weight checks, and load inspections- to prevent mis-ships and damage, driving corrective actions with 3PL floor leaders.
Train and coach warehouse staff on best practices for picking, packing, and shipping processes.
Participate in cross-functional projects related to layout optimization, packaging solutions, and supply chain transformation.
Analyse order, carrier, and freight-cost data to uncover waste and bottlenecks; develop dashboards and executive summaries that translate insights into actionable improvement roadmaps.
Qualification
Required
Bachelor’s degree in Supply Chain, Logistics, Operations Management, or equivalent practical experience.
2+ years of experience in outbound or shipping operations within a distribution, fulfillment, or manufacturing environment.
Working knowledge of ERP/WMS platforms (e.g., SAP) and familiarity with transportation processes managed through a 4PL model.
Proficiency with Excel plus a data-visualization tool such as Power BI or Tableau; able to translate raw data into actionable insights.
Strong communication and influence skills; comfortable directing 3PL associates and collaborating with a remote 4PL team without direct authority.
Understanding of domestic parcel, LTL, and truckload shipping requirements and basic export documentation
Preferred
Experience in a 3PL-run facility or a technology supply chain
Lean, Six Sigma, or APICS certification (CSCP, CPIM).
Exposure to CTPAT, ISO 9001, or other compliance frameworks.
Familiarity with HP’s products, distribution models, or technology sector best practices.
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave (US benefits overview)
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
