McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. The Health System Account Liaison will support the field sales team by managing customer relationships and ensuring customer satisfaction while resolving key issues.
Work closely with our health system customers to help manage the customer relationship and further develop existing business or accounts
Manage customer satisfaction and support the field sales team in resolving problems in order to provide them time for strategic engagement with the Health Systems they are responsible for
Manage effective and proactive communication between Customers and various teams within McKesson to insure highest level of customer satisfaction (i.e. NPS.)
Perform sales and administrative tasks and procedures under supervisor direction on small to mid-size accounts
Negotiate or navigate the contracting process
Effectively observe, participate, and interface with customers directly to present products, solutions or services that can benefit the customer’s needs
Design solutions to meet the needs of our customers
Work on the customer roadmap with the field sales team to drive our renewal strategy forward
Professionally and effectively interface with customers, the field sales team, internal and external team members, to handle a variety of customer support functions
Spend majority of the time at customer sites
Qualification
Required
Degree or equivalent and typically requires 2+ years of relevant experience
4-year college degree or 2+ years of equivalent experience
Attention to detail, organizational and problem resolution skills
Able to thrive in a dynamic environment and navigate organizational complexity and change
