Field Service Engineer (Electron Microscopy)(REMOTE)
United States
Full-time
Remote
$28.85/hr - $43.27/hr
Entry, Mid, Senior Level
Thermo Fisher Scientific is a global leader in serving science, providing solutions that help make the world healthier, cleaner, and safer. They are seeking a Field Service Engineer to support the installation, maintenance, and repair of sophisticated electron microscopy and analytical instrumentation, delivering exceptional technical service to customers in various sectors. The role involves troubleshooting complex systems, conducting preventive maintenance, and ensuring optimal performance of instrumentation while building strong customer relationships.
Install, maintain, repair, and calibrate electron microscopy systems, including:
Scanning Electron Microscopes (SEM)
Transmission Electron Microscopes (TEM)
Focused Ion Beam (FIB) systems
Conduct scheduled preventive maintenance to ensure optimal system performance
Troubleshoot and diagnose complex system issues involving electronics, vacuum systems, high voltage components, and integrated software
Provide technical support to customers and collaborate with other field service engineers to resolve service challenges
Develop strong relationships with customers while ensuring high levels of customer satisfaction and system uptime
Travel to customer sites to install equipment, perform repairs, and support system operation
Document service activities and submit detailed field service reports
Provide training and technical guidance to customers on system operation and maintenance
Follow all safety procedures and quality standards while servicing equipment in laboratory environments
Provide feedback to engineering, product quality, and service leadership teams to support continuous product improvement
Support updates to technical documentation and service procedures
For more experienced levels, responsibilities may include mentoring junior engineers, leading complex installations, and serving as a technical escalation resource
Qualification
Required
Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field or equivalent combination of education and technical experience in electronic systems
1+ years of hands-on technical experience installing, troubleshooting, repairing, or calibrating sophisticated analytical equipment such as SEM, TEM, FIB, or similar systems
3+ years of hands-on experience installing, troubleshooting, repairing, or calibrating complex analytical instrumentation
5+ years of experience supporting sophisticated analytical systems with demonstrated ability to troubleshoot complex system-level issues
Valid driver's license
Ability to travel up to 75% within assigned territory
Ability to lift up to 50 lbs. and work in laboratory environments
English proficiency required, additional languages beneficial
Excellent customer service and communication skills
Strong organizational and time management capabilities
Proficiency with Microsoft Office and service management software
Strong analytical and problem-solving abilities
Ability to work independently in a field-based environment
Ability to train and support customers on system operation
Experience documenting service activities and preparing detailed reports
Demonstrated commitment to safety protocols and quality standards
Demonstrated success contributing to customer satisfaction goals
Preferred
Hands-on experience with SEM, TEM, FIB, or similar advanced analytical systems
Experience diagnosing and repairing ultra-high vacuum (UHV) systems
Experience working with high voltage equipment
Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component level
Ability to read and interpret technical documentation, schematics, and system diagrams
Benefits
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
