Thermo Fisher Scientific develops scientific solutions and supports customers advancing research, health, and safety. The Field Service Engineer I installs, maintains, and repairs high-value analytical instruments across the NYC territory while providing technical service, troubleshooting complex problems, and building strong customer relationships.
Join us at Thermo Fisher Scientific as a Field Service Engineer, where you'll contribute by ensuring our sophisticated scientific instruments operate at peak performance
In this role, you'll represent our company, delivering exceptional technical service while building strong relationships with customers who are advancing critical research and innovation
You'll install, maintain, and repair a diverse range of high-value analytical instruments, from electron microscopes to chromatography systems
You'll combine technical expertise with customer service skills to solve complex problems and help our customers achieve breakthrough discoveries that make the world healthier, cleaner, and safer
Qualification
Required
Bachelor's Degree, no prior experience required
Preferred Fields of Study: Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field
Strong electronics and mechanical aptitude with ability to diagnose issues down to component level
Excellent customer service skills and professional demeanor
Strong verbal and written communication abilities
Fluency in English required; additional language skills welcome
Demonstrated problem-solving capabilities and analytical thinking
Proficiency with Windows operating systems, MS Office, and service management software
Ability to read and interpret technical diagrams, schematics and documentation
Valid driver's license and ability to travel up to 50-75%
Physical ability to lift up to 50 lbs and stand for extended periods
Availability to work flexible hours and respond to emergency service calls
Must be able to obtain necessary credentials to access customer facilities
Strong organizational skills and ability to manage time effectively
Collaborative mindset with ability to work independently
Preferred
Experience installing, troubleshooting, and repairing sophisticated analytical instruments preferred
Advanced degrees or specialized certifications are a plus
Experience with ultra-high vacuum systems and high voltage equipment preferred
Benefits
A variable annual bonus based on company, team, and/or individual performance results in accordance with company policy
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO)
10 paid holidays annually
Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
Accident and life insurance
Short- and long-term disability in accordance with company policy
Retirement and savings programs, such as the competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP), offering eligible colleagues the opportunity to purchase company stock at a discount
Fully remote work arrangement
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
