Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. The Field Service Engineer position is responsible for providing technical support to customers, ensuring their issues are resolved satisfactorily, and conducting training and pre-installation planning.
Provide field technical support for customers and calibration services
Perform field training for customers either onsite or using internet based methods
Perform internal training and testing when new products or significant changes occur in existing products
Analysis of measurement data
Software supported documentation and tracking of support cases & projects
Provide feedback to corporate training group on training materials such as guides and quick reference cards and to Marketing and Technical Support for purposes of resolving customer issues
Remain proficient and up–to-date in meter and system technology including software, both with Badger Meter products, and competitive product offerings
Respond to customer requests and questions in a timely manner, communicating effectively to both internal and external customers
Handling of repairs and global RMA process
Ability to assembly custom Blue Edge solutions
Qualification
Required
Completed technical education or Bachelor's degree in mechatronics, chemistry, environmental engineering or water management
First professional experience including customer contact especially for service & commissioning
Fluent in English
Intermediate knowledge of Microsoft office and CRM software
High customer orientation & social competence
Strong communication skills
Transparent, structured and pro-active way of working incl. documentation
Interdisciplinary thinking, problem solving skills and creativity
Preferred
Preferably experience and knowledge in measurement, automation & process control
Benefits
25 days of annual leave, plus 8 bank holidays
12 weeks of fully paid sick leave
Auto-enrolment pension scheme with a salary sacrifice option
Company-wide bonus scheme
Private medical insurance, including dental and optical coverage
Group life insurance for added peace of mind
Access to an Employee Assistance Programme, provided by Headspace
Hybrid working options, supporting flexibility and work-life balance
Participation in the Cycle to Work scheme
Annual health checks to support employee wellbeing
Company-sponsored social events are held annually.
Badger Meter is a manufacturer and marketer of flow measurement and control products, serving water utilities, municipalities and
